010Hotline

010Hotline is an Interactive Voice Response (IVR) system that answers incoming calls and guides callers to next steps via a menu with available options. It can handle frequently asked questions, intelligently route calls to the appropriate agent, and enhance customer service efficiency.

Key Benefits

  • Enhanced Customer Experience

    Faster resolutions, 24/7 availability, self-service options.

  • Improved Efficiency Gains

    Reduced call volume, increased agent productivity, data-driven insights.

  • Cost Savings

    Lower operational costs.

010Hotline Features

  • Effortless Recording

    Capture and analyze customer interactions effortlessly to gain insights, boost satisfaction, and elevate business performance.

  • Monitor Performance

    Get a clear overview of agent activity and call metrics to optimize performance, enhance customer satisfaction.

  • Efficiently Manage Issues

    Empower your team to resolve customer concerns quickly with a user-friendly system, while gaining insights to identify.

  • Intuitive Interfaces for Admin/Agent

    A personalized, user-friendly design for admins and agents with intuitive navigation, quick feature access, and optimized workflows.

  • Experience the Power of Text-to-Speech

    Convert text to natural audio, supporting Arabic, English, French, and German.

  • Easily Scale and Customize Call Flows

    Our platform offers multiple layers of call flow configurations, providing you with the flexibility to design complex routing scenarios.

010Hotline Packages

    • Standard
    • Min On-net
      5,500
    • Follow up
      19 PT/Min
    • Concurrent Calls
      5

    600 EGP

    Excluding Vat

    • Premium
    • Min On-net
      5,500
    • Follow up
      19 PT/Min
    • Concurrent Calls
      15

    750 EGP

    Excluding Vat

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